Managed IT for Australian business
Lumetra is a managed service provider for small, medium, and large Australian businesses. Fixed per-user pricing, plain-English reporting, and a security posture we publish rather than hide.
What we manage
One provider, one monthly number, one place to call when anything digital misbehaves.
Unlimited remote support during business hours, plus proactive monitoring and patching on every device.
Explore support →Managed detection and response, phishing protection, and documented incident response built around Australian regulation.
Explore security →Full administration of Microsoft 365, email security, and third-party backup of your cloud data.
Explore cloud →Most providers make you dig for the details. We lead with them — where your data lives, who can touch your systems, and exactly what happens when something breaks.
We document the data location of every platform in your stack — in writing, per vendor — and give you the table before you sign.
Every technician works under named accounts with multi-factor authentication, session logging, and least-privilege access.
A written incident response commitment with defined severity levels and response targets, measured against Australian business hours.
Starting from scratch?
For new businesses, and established ones that have run without real IT until now: a fixed-price package that sets up everything — computers, wi-fi, printers, business email, file storage, and security — done right the first time, then handed over documented.
Response commitments
A short call to understand your setup, your risks, and whether we're the right fit. You'll leave with at least one useful recommendation — even if you never speak to us again.