An IT provider that shows its working.
Lumetra Pty Ltd is a Melbourne-based managed service provider. We look after IT support, cyber security and Microsoft 365 for small and medium Australian businesses, typically 20 to 100 people.
The facts
- Company
- Lumetra Pty Ltd
- ABN
- 45 700 816 897
- Based
- Melbourne, Victoria
- Service area
- Australia-wide, delivered remotely
- Support hours
- 8am–5pm weekdays, AEST/AEDT
- contact@lumetra.au
- Phone
- 0466 062 475
What we do differently.
Most providers make you dig for the details. We put them first: where your data lives, who can touch your systems, and what happens when something breaks.
One number per user
Fixed per-user pricing, published in full, with nothing buried in the appendix.
Plain-English reporting
Reports written for owners, not engineers. If a page doesn't help you run the business, it doesn't go in.
A security posture we publish
Our controls are documented, and we're happy for them to be scrutinised.
Run from Melbourne. Delivered remotely.
All support is delivered remotely, during Australian business hours, to businesses across Victoria and the rest of Australia.
Our service desk engineers are remotely based and work Australian business hours under contracts governed by the Australian company. They work inside a company-controlled virtual workspace hosted in Australia, so they see a screen rather than hold a copy of your data.
We would rather tell you that before you ask. Protection comes from controls rather than geography: named and logged access, least privilege, binding contracts, and a willingness to show you the audit trail for your environment.
Built for teams of 20 to 100.
Big enough that IT can't stay someone's side job. Not yet big enough for an IT department of your own.
- 20 to 100 peoplePer-user plans, with our focus on teams of 50 to 100From $79 / user
- Under 20 peopleQuoted individually, with a monthly minimum$900 minimum
- No IT in place yetStart with a fixed-price setup packageFrom $2,990
- Larger fleetsTailored plans with volume pricingOn request
Don't take our word for it.
Everything below can be verified before you sign anything. We would rather you check than trust.
A registered Australian company
Lumetra Pty Ltd, ABN 45 700 816 897, listed on the Australian Business Register.
Prices in public
Every plan and every hourly rate is on the pricing page, before you speak to anyone.
Targets in the contract
Response targets are written into your agreement and measured against AEST and AEDT.
Security posture before you sign
Every prospective client receives our security posture document, including the data-locations table, before any agreement is signed.
A way out
No lock-in beyond the initial term, no silent auto-renewal and no exit fees.
Your audit trail, on request
Ask for the access logs for your environment and we will walk you through them.
See your IT clearly. Twenty minutes, no obligation.
A short call to understand your setup, your risks, and whether we're the right fit. You'll leave with at least one useful recommendation, even if you never speak to us again.